Resolved: BU VPN access issue for Mac OS X clients
Tuesday, September 8th, 2015
Incident Discovery Time: 03:00pm on 09/01/2015
Time of Resolution: 05:30pm on 09/08/2015
Services Impacted: VPN
Description of Impact
Clients were unable to access BU VPN using the built-in VPN settings on Mac OS X’s System Preferences.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident is under investigation.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 03:00pm on 09/08/2015
Services Impacted: VPN
Description of Impact
Clients are unable to access BU VPN using the built-in VPN settings on Mac OS X’s System Preferences.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Clients can still access BU VPN using the instructions located under the section titled “Mac OS X (Intel)” here: https://www.bu.edu/tech/services/cccs/remote/vpn/use/
Next Update: Upon incident resolution