Incident Discovery Time: 10:45am on 10/28/2014 Time of Resolution: 05:53pm on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service was degraded. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

Access has returned to an unstable state. IS&T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 06:30pm

Previous Update

Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

Access has returned to an unstable state. IS&T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 04:00pm

Previous Update

Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

Access has returned to an unstable state. IS&T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 3:00pm Next Update: 03:00pm

Previous Update

__________ Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

Access has returned to an unstable state. IS&T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 1:55pm

Previous Update

Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

Access has stabilized, but IS&T teams continue to work with the vendor to discover the source of the service degradation. Next Update: 12:55pm

Previous Update

Incident Discovery Time: 10:45am on 10/28/2014 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 Classroom Recording Service is currently degraded.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:55am