Incident Discovery Time: 12:48pm on 08/14/2013
Time of Resolution: 04:10pm on 08/14/2013
Services Impacted: OnBase, Quest AppPortal

Description of Impact

Issues related to Quest AppPortal and OnBase have been resolved.

Incident Description and Resolution

The incident has self-resolved.

Additional Information

Additional data collection will be done as part of the Problem Management process for further investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:48pm on 08/14/2013
Update Time: 03:34pm on 08/14/2013

Services Impacted: Quest AppPortal

Description of Impact

Quest AppPortal is intermittently unavailable. OnBase and BUworks(SAP) are still available through their web interfaces.

Current Status

Quest AppPortal continues to be intermittently unavailable. IS&T teams continue to work toward isolating the issue.

Next Update: 04:30pm

Previous Update

Incident Discovery Time: 12:48pm on 08/14/2013
Update Time: 02:31pm on 08/14/2013

Services Impacted: Quest AppPortal

Description of Impact

Quest AppPortal is intermittently unavailable. OnBase and BUworks(SAP) are still available through their web interfaces.

Current Status

This incident was initially posted as OnBase being unavailable. The situation has since changed and OnBase is available through its web interface.

Next Update: 03:30pm

Previous Update

Incident Discovery Time: 12:48pm on 08/14/2013

Services Impacted: OnBase

Description of Impact

OnBase is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

The service was partially unavailable, but is now completely unavailable.

Next Update: 02:27pm