Incident Discovery Time: 10:40am on 12/15/2012
Time of Resolution: 11:18am on 12/15/2012
Services Impacted: MyPrint

Description of Impact

MyPrint was unavailable at Mugar Library. Clients received a system error when they attempted to print.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The printing database server was rebooted.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:40am on 12/15/2012

Services Impacted: MyPrint

Description of Impact

MyPrint is currently unavailable at Mugar Library. Clients receive a system error when they attempt to print.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

At this time, it is unconfirmed if this is affecting students in residence halls.

Next Update: 11:45am