Incident Discovery Time: 11:20am on 12/11/2012
Time of Resolution: 12:53pm on 12/11/2012
Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said “Running..” and had to wait over 1 minute for a page to load.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

The incident was caused by table rotations that failed for the vendor.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:20am on 12/11/2012

Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says “Running..” and may wait over 1 minute for a page to load.

Current Status

IS&T teams reported the incident to the vendor, who is expecting full service restoration shortly. Confirmation of full restoration is forthcoming.

Next Update: 01:35pm

Previous Update

Incident Discovery Time: 11:20am on 12/11/2012

Services Impacted: ServiceNow

Description of Impact

The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says “Running..” and may wait over 1 minute for a page to load.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 12:30pm