Resolved: ServiceNow – degraded performance
Tuesday, December 11th, 2012
Incident Discovery Time: 11:20am on 12/11/2012
Time of Resolution: 12:53pm on 12/11/2012
Services Impacted: ServiceNow
Description of Impact
The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said “Running..” and had to wait over 1 minute for a page to load.
Incident Description and Resolution
The vendor has resolved the incident.
Additional Information
The incident was caused by table rotations that failed for the vendor.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 11:20am on 12/11/2012
Services Impacted: ServiceNow
Description of Impact
The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says “Running..” and may wait over 1 minute for a page to load.
Current Status
IS&T teams reported the incident to the vendor, who is expecting full service restoration shortly. Confirmation of full restoration is forthcoming.
Next Update: 01:35pm
Previous Update
Incident Discovery Time: 11:20am on 12/11/2012
Services Impacted: ServiceNow
Description of Impact
The ServiceNow IT service management tool is currently degraded and is running slowly. Clients receive a message that says “Running..” and may wait over 1 minute for a page to load.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 12:30pm