Resolved – Service Impacting Incident: Safari and Outlook for Mac computers experiencing access issues

Incident Discovery Time: 11:10am on 12/06/2012
Time of Resolution: 06:37pm on 12/06/2012
Services Impacted: WebLogin-authenticated services

Description of Impact

Access to online resources through WebLogin was being denied for some Safari web browser versions. Outlook mail clients on Mac OS X computers were also experiencing access issues. For Safari, the work-around was to use an alternative web browser like Firefox or Google Chrome.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:10am on 12/06/2012

Services Impacted: WebLogin-authenticated services

Description of Impact

Access to online resources through WebLogin is being denied for some Safari web browser versions. Outlook mail clients on Mac computers are also experiencing access issues. For Safari, a work-around is to use an alternative web browser like Firefox or Google Chrome.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: This post will be updated when the issue has been resolved.