Resolved – Service Impacting Incident: Access to BU services that use Shibboleth authentication is down

Incident Discovery Time: 11:45am on 12/03/2012
Time of Resolution: 12:50pm on 12/03/2012
Services Impacted: Shibboleth

Description of Impact

BU services that utilize Shibboleth authentication were inaccessible. Individuals who were already logged into these services retained their access. New connections were being denied.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:45am on 12/03/2012

Services Impacted: Shibboleth

Description of Impact

BU services that utilize Shibboleth authentication may be inaccessible. Those that are already logged into these services do have access. New connections are being denied.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 12:45pm