Incident Discovery Time: 08:00am on 03/14/2012
Time of Resolution: 09:00am on 03/15/2012
Services Impacted: Other – see description

Description of Impact

The IT Help Center location at 533 Commonwealth Ave was closed due to the Back Bay power outage.

Incident Description and Resolution

Power was restored in Kenmore Square late last night; the IT Help Center at 533 Commonwealth Ave re-opened this morning at 9:00 AM.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 03/14/2012

Services Impacted: IT Help Center at 533 Commonwealth Ave

Description of Impact

The IT Help Center location at 533 Commonwealth Ave is closed today, March 14th, due to the Back Bay power outage. This power outage should not impact most support services provided by the IT Help Center, including any services supported by the Service Desk, Classroom Technology Services classroom support, and standard desktop support across campus. However, any services provided only out of the IT Help Center’s 533 location, such as personal computer check-ins, PC hardware repair, imaging, data backups, and the sale of Adobe and Microsoft products, will not be available today. Any computers checked in for repair at the IT Help Center will be delayed one business day.

Current Status

IT staff normally working out of 533 have been relocated to different areas on campus. Service Desk staff are answering calls to 353-HELP from the IT Help Center location in the Mugar library as well as some staff working at the School of Management. Desktop Services staff have been relocated to various other Desktop Services hubs on campus, such as One Silber Way and 881 Commonwealth Avenue.

Additional Information

Power is expected to be restored late this evening. We will update this post once we have confirmed that our 533 Commonwealth Ave location will be open again on Thursday, March 15th.