Incident Discovery Time: 07:18am on 12/13/2011
Time of Resolution: 08:51am on 12/13/2011
Services Impacted: Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication were intermittently unavailable if a client was not already authenticated.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Update Time: 07:53am on 12/13/2011

Services Impacted: Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication may be intermittently unavailable if a client is not already authenticated.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. It appears that service is only degraded. If you receive this error, we recommend reloading the site in your browser since this issue is intermittent.

Next Update: 08:55am

Previous Update

Incident Discovery Time: 07:18am on 12/13/2011

Services Impacted: Email – BU Google Apps, ServiceNow, Shibboleth

Description of Impact

Applications, such as BU Google Mail or ServiceNow, that utilize Shibboleth as part of WebLogin authentication may be intermittently unavailable if a client is not already authenticated.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 08:30am