Resolution Time: 2/16/2011 8:45am

Start Time: 2/16/2011 6:03am

Services Impacted:

SharePoint (share.bu.edu)

Line of Business File Servers (including School of Social Work)

Description of Impact: SharePoint and Line of Business files servers  are currently unavailable.

Resolution and Additional Information:

Due to a faulty piece of networking equipment, SharePoint and Line of Business file servers were unavailable.   IS&T replaced the failed equipment which restored service.

*** Previous Update ***

Incident Discovery Time:  6:03am 2/16/2011

Services Affected: SharePoint (share.bu.edu); Line of Business Files Servers

Description of Impact:

SharePoint and Line of Business files servers  are currently unavailable.

Current Status:

IS&T staff have identified a faulty piece of networking equipment and are actively replacing it.  Estimate time to restore service is by 9:30.

IS&T staff Next update:  9:00