RESOLVED: My Media / Kaltura outage
Incident Discovery Time: 10:39am on 01/09/2026 Time of Resolution: 12:54pm on 01/09/2026 Services Impacted: Teaching & Learning Technologies, Kaltura – My Media Description of Impact Faculty and staff could not access mymedia.bu.edu (receiving “site can’t be reached” error), and the Kaltura tool feature was also not functioning. Incident Description and Resolution The services have been…
RESOLVED: Application access effected by directory syncing issues
Incident Discovery Time: 08:44am on 01/08/2026 Time of Resolution: 01:43pm on 01/08/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Multiple systems had login issues. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change implemented earlier today. If you…
Resolved: Microsoft Authenticator prompts for some BU Clients
Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead….
IT Help Center Support Availability During Intersession
Please note that all IT Help Center locations will be closed during Intersession from Saturday, December 20th, through Sunday, January 4th. We’re still here to assist you! Here’s how you can reach us: Email: Contact us at ithelp@bu.edu. TechWeb: Use the green GET HELP button on TechWeb or submit a request through our web contact…
Resolved: Blackboard is currently having an issue sending email messages.
Blackboard is currently having an issue sending email messages.
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RESOLVED – BOMGAR remote support tool unavailable
Incident Discovery Time: 08:00am on 12/07/2025 Time of Resolution: 10:11am on 12/07/2025 Services Impacted: Remote Access Services Description of Impact The Bomgar remote access tool was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a vendor issue. If you continue to…
RESOLVED: Blue course evaluation tool giving error when trying to access
Incident Discovery Time: 06:12pm on 12/06/2025 Time of Resolution: 09:31am on 12/07/2025 Services Impacted: Assessment Systems Description of Impact People trying to access Blue, the course evaluation system, were getting an error message. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be SAP…
Resolved: Planned BUworks Outage: Dec 5-7
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime beginning at 6:00 pm on Friday, December 5, 2025, through 2:00 pm on Sunday, December 7, 2025. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, all BUworks services will…
RESOLVED Fastly WAF : WebCAMP Production/Redcap applications running slow/erroring/inaccessible
Incident Discovery Time: 05:28pm on 12/01/2025 Time of Resolution: 10:45am on 12/04/2025 Services Impacted: WebCAMP/Redcap Applications Description of Impact WebCAMP Production instance very slow, with several users receiving “504 Gateway Timeout” errors. RedCap application slow or not available. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident…
RESOLVED: Website shield.bu.edu is unreachable
Incident Discovery Time: 12:05pm on 12/01/2025 Time of Resolution: 11:12am on 12/03/2025 Services Impacted: Websites Description of Impact Public attempts to access shield.bu.edu are unsuccessful. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a DNS issue. If you continue to have issues,…