Resolved: Planned BUworks Outage: Dec 5-7
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime beginning at 6:00 pm on Friday, December 5, 2025, through 2:00 pm on Sunday, December 7, 2025. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, all BUworks services will…
Mainframe Shutdown Update: Key Changes for Faculty and Staff from the VP, IS&T & CIO
Dear Colleagues, I would like to take a moment to update you on a significant initiative that has been a priority for IS&T and the University for over a decade: the replacement and retirement of our mainframe and legacy application systems. Our journey began in 2011 with the implementation of SAP for Finance and HR…
Shared Computing Cluster (SCC) Offline for Annual Maintenance – 7 AM, Mon 6/2 to 9 AM, Wed 6/4
The Shared Computing Cluster (SCC) will be offline beginning Monday, June 2nd at 7 am to Wednesday, June 4th at 9 am while the SCC undergoes scheduled annual maintenance. Research Computing will post updates on their site before, during, and after the downtime. Downtime: Monday, June 2, 7 am to Wednesday, June 4, 9 am….
Important Changes to Duo TODAY!
February 4, 2025: Boston University is no longer supporting text message or phone call options for Duo Multi-Factor Authentication (Duo MFA). Going forward, Duo Push via the Duo Mobile App will be the primary method for authentication. What This Means for You: If you’re already using Duo Push, no action is needed — everything will continue as…
Annual Wireless Certificate Update Will Occur on Friday 6/9
Please be advised that Information Services & Technology will perform its annual wireless certificate update on Friday, June 9th. This certificate renewal is part of our continuing effort to improve wireless security across campus. WHAT DO I NEED TO DO? As part of this update, your device may prompt you to accept the new radius.bu.edu…
CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM
CS Gold Downtime – Monday, June 12 – From 11 PM to 12 AM…
BW Reports were down for about 45 min and access was restored after a configuration CHG was made.
Incident Discovery Time: 02:45pm on 06/06/2023 Time of Resolution: 03:30pm on 06/06/2023 Services Impacted: Infrastructure, Reporting Description of Impact Business Warehouse reports were unavailable for a period of 45 minutes but the access was restored as of 15:30 after a configuration change was made. Cause: Basis was creating a new DB Connection for which they…
CS Gold – Scheduled Maintenance: June 6 from 4:00 AM – 9:00 AM
CS Gold – Scheduled Maintenance: June 6 from 4:00 AM – 9:00 AM…
Temporary Terrier Convenience Points Unavailability – Scheduled Maintenance
Attention: Terrier Convenience Point Users We would like to inform you that a scheduled maintenance activity is planned for this weekend to enhance our system and ensure a better user experience. As a result, there will be a temporary unavailability of Terrier Convenience Points during the maintenance period. Maintenance Details: Start Time: Saturday, 5/20, 11:45…
Planned ServiceNow Outage 2/17 11pm – 2/21
Update – ServiceNow is available. Emails sent to ithelp@bu.edu will be properly routed. Some functionality may not be available until Monday. Please be advised that our ticketing system ServiceNow will be unavailable starting 11pm on Friday, February 17 and will be back up Saturday, February 18. The ServiceNow website as well as emails to ithelp@bu.edu…