Archive for the ‘Incidents’ Category

Ariba (Terrier Marketplace) is currently experiencing an issue that may prevent some transactions from being processed….

Incident Discovery Time: 08:20am on 10/08/2024 Time of Resolution: 03:10am on 10/06/2024 Services Impacted: Finance/HR/Procurement Systems, MyBUWorks Description of Impact/Resolution MyBUWorks (bu.edu/mybuworks) was inaccessible, affecting guided buying and other functions located on the platform. BUWorks (ppo.buw.bu.edu) was working. Current Status IS&T teams have resolved the issue….

EZProxy, the service responsible for facilitating access to Library resources and electronic journals was unavailable with an expired certificate….

The BUWorks Central Portal certificate has expired. Clients attempting to access the Portal will encounter an expired certificate or server untrusted warning page when attempting to access it/…

BU Blackboard Learn site – Performance issue – US East region…

Inbound Email Delivery Delays to BU.edu Addresses…

Azure Virtual Desktop outage….

Incident Discovery Time: 10:30am on 09/11/2024 Services Impacted: Server Infrastructure, Azure Virtual Desktop Down/Degraded Description of Impact This is impacting access to the Common Lab, other VM pools, and all virtualized applications. Current Status Microsoft has not yet identified the cause of the incident, but are investigating. Next Update: 12:00am…

BUworks central portal is unavailable….

TerrierWeb, which provides access to Terrier Card photo uploads, and other services, is unavailable….