Archive for the ‘Incidents’ Category

Incident Discovery Time: 01:10pm on 02/28/2024 Services Impacted: Student Systems Description of Impact Multiple users have reported issues with Campus Solutions. Users are not seeing work centers on their homepages and do not have access to the proper functions. Current Status At approximately 1:05PM on 2/28/24 an emergency code migration for Campus Solutions had unexpected…

Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)
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Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)
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Certain outgoing mail messages were failing to deliver to email addresses outside of BU….

There was a partial outage for some residential locations in East Campus/South Campus that utilize Xfinity Communities internet….

There have been reports of various issues within Teams, including individual and team chats. This is an issue with Microsoft….

The authentication services were slow and could fail when trying to access BU systems.
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Incident Discovery Time: 01:20pm on 01/11/2024 Services Impacted: Learning Management Systems Description of Impact We are experiencing intermittent 504 errors when attempting to access the IT Admin Toolbox. Current Status IS&T teams are investigating the issue….

Incident Discovery Time: 10:00am on 01/10/2024 Services Impacted: Network Services Description of Impact Multiple buildings have been reported to be without power and/or networking. Possibly related to the weather. Current building affected: SAR, 621 Comm., 141 Bays. Current Status IS&T teams are currently working to resolve the issues. Next Update: 12:00pm…

Wireless and wired networking is unavailable on parts of the Charles River Campus….