Windows Computers Blue Screening or Stuck at Recovery Due to CrowdStrike Update – Steps to Resolve Issue
Windows computers are blue screening and when rebooted loop back to the bluescreen due to a CloudStrike file update.
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Resolved: Power Outage in South Campus causing Network Outage for Certain Buildings
Eversource reported a power outage in South Campus that lasted through 8:30pm on 6/30/24….
Resolved: New VPN Connections not Initiating
Clients reported issues connecting to BU VPN. Impacted clients were unable to connect, and received a timeout error. …
Retiring BU(802.1x) & Wireless Certificate Update – Sunday 6/30
We are writing to inform you of several initiatives taking place this summer to enhance wireless service across campus. Our efforts include replacing older wireless access points, transitioning from BU (802.1x) to eduroam*, a global roaming wireless access service, and updating our wireless certificate. These upgrades aim to provide better security, coverage, reliability, and support for…
Planned BUworks Outage: June 21-23
Please be advised that BUworks Finance, Human Resources, and Procure to Pay services will have a scheduled downtime beginning at 6:00 pm on Friday June 21, 2024, through 6:00 pm on Sunday, June 23, 2024. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, the…
Resolved: Access Issues with Outlook on the Web
Incident Discovery Time: 09:14am on 06/12/2024 Time of Resolution: 11:54am on 06/12/2024 Services Impacted: Infrastructure, ADFS Authentication Issues Description of Impact Issue: Trouble with authenticating through External ADFS, despite On-prem ADFS working fine. Incident Description and Resolution IS&T teams have resolved the incident. The affected server was brought back online. Additional Information The cause of…
Power Outage: Central/East Campus
Incident Discovery Time: 10:55am on 06/03/2024 Services Impacted: Utility Power Description of Impact A power outage is effecting central and eastern parts of campus. Boston University Management is working with Eversource to restore power to the affected area. Please avoid the area until further notice. More information will be provided as it becomes available. For…
SnapLogic integrations are failing
Incident Discovery Time: 02:00pm on 05/31/2024 Time of Resolution: 12:15am on 06/01/2024 Services Impacted: Integration Services Description of Impact SnapLogic integrations that have a component running on the on-premises Groundplex servers are failing due to a connectivity error reaching the SnapLogic control plane. This impacts several batch integrations. Incident Description and Resolution IS&T teams and…
New Google Storage Quota Limit Begins June 1st
Beginning Saturday June 1, 2024, a storage quota will be enforced on all BU Google accounts.. Google deems “storage” as the total amount of data on Drive, Gmail with attachments, Shared Drives, and Photos. Storage quotas will implemented as follows: Faculty/Emeritus accounts: 150GB Student accounts: 15GB Staff accounts: 15GB Retiree accounts: 15GB Affiliate/Departmental accounts: 15GB If…
Resolved: Kaltura Service Outage
Kaltura Service Outage…