Resolved: Kaltura Video Upload Issue
Clients attempting to upload video to Kaltura were unable to do so….
Planned BUworks Outage: Dec 6-8
Please be advised that BUworks Finance, Human Resources, and Procurement services will have scheduled downtime beginning at 6:00 pm on Friday December 6, 2024, through 2:00 pm on Sunday, December 8, 2024. This is necessary to perform updates to the BUworks platform. Please plan for this outage accordingly. During this time, all BUworks services will…
Resolved: Course Evaluations are currently unavailable.
Course Evaluations are currently unavailable….
RESOLVED: Blackboard Learn Intermittent Access Issues
Incident Discovery Time: 10:00am on 11/22/2024 Time of Resolution: 09:00pm on 11/22/2024 Services Impacted: Learning Management Systems, Blackboard Learn Description of Impact Blackboard Learn was experiencing intermittent access issues to course links/attachments affecting a subset of clients. Incident Description and Resolution A rolling restart of Blackboard Learn was conducted by the vendor. This was not…
Upcoming Upgrade to MyMedia Captioning – Sat 11/30
Upcoming Upgrade to MyMedia Captioning: What to Expect We are excited to inform you about an upcoming upgrade to MyMedia, Boston University’s streaming platform. This improvement will introduce a more optimized captioning system, enhancing media accessibility and making it easier to request, manage and edit captions within your media content. WHAT’S CHANGING? On Saturday, November…
Resolved: Identity & Access Management Email Issue
Incident Discovery Time: 10:30am on 11/19/2024 Time of Resolution: 10:30am on 11/20/2024 Services Impacted: Identity & Access Management (IAM) Description of Impact Our Identity Management system (SailPoint) was intermittently unable to send emails. This was affecting generated emails for pins, passwords, etc. Current Status IS&T teams have identified/mitigated the AWS block that was causing the…
RESOLVED MyBU: Applicant Portal Down
Incident Discovery Time: 06:59am on 11/15/2024 Time of Resolution: 07:18am on 11/15/2024 Services Impacted: Student Systems Description of Impact MyBU: applicant portal down Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to a SalesForce issue If you continue to have issues, please contact the…
Academic Data Warehouse: Out of Service
Incident Discovery Time: 08:09am on 11/14/2024 Services Impacted: Database Administration Description of Impact Academic Data Warehouse: Out of Service Current Status The Database is back up, however reporting is delayed by approx. 6 hours due to the earlier outage Additional Information P2 already resolved. This update is to make people aware of the delayed reporting….
RESOLVED – WiFi: eduroam/guest networks down
Incident Discovery Time: 09:55pm on 11/12/2024 Services Impacted: Network Services Description of Impact Reports that both eduroam and guest WiFi networks are down Current Status IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:15pm…
RESOLVED – Websites: intermittent gateway & database errors
Incident Discovery Time:11:32am on 11/12/2024 Services Impacted: Websites Description of Impact Websites: intermittent gateway & database errors. Current Status IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 01:00pm…