Resolved: There are intermittent connectivity issues between Cisco Mail relays and LDAP servers.

Wednesday, March 6th, 2024

Intermittent connectivity between Cisco Mail relays and LDAP servers was observed….

Concur Travel and Expense – Service Restored

Monday, March 4th, 2024

Concur Travel and Expense – Service Restored…

Resolved: BU Giving Site Down

Saturday, March 2nd, 2024

Incident Discovery Time: 05:05pm on 03/02/2024 Services Impacted: BU Giving Site Down Description of Impact The BU Giving Site hosted by Anthology Encompass is down. Current Status The vendor has not yet identified the cause of the incident but is investigating….

Resolved: Campus Solutions Access Issues

Wednesday, February 28th, 2024

Incident Discovery Time: 01:10pm on 02/28/2024 Services Impacted: Student Systems Description of Impact Multiple users have reported issues with Campus Solutions. Users are not seeing work centers on their homepages and do not have access to the proper functions. Current Status At approximately 1:05PM on 2/28/24 an emergency code migration for Campus Solutions had unexpected…

Resolved: Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)

Sunday, February 25th, 2024

Receiving errors when trying to access the Links (StudentLink, ShareLink, FacultyLink, etc.)

Resolved: Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)

Tuesday, February 20th, 2024

Wired and wireless network is unavailable at Danielsen Hall (512 Beacon Street)

BU DataMotion Clarification

Monday, February 5th, 2024

For decades the University has operated a secure mail solution called DataMotion that we have recommended for use in transmitting Sensitive Information.  After several years of security improvements to our email system, deployment of multifactor authentication, and improvements in our data classification and data management policies and processes, we would like to reframe the requirements…

Resolved: Mail Delivery Failures (DMARC Errors)

Thursday, February 1st, 2024

Certain outgoing mail messages were failing to deliver to email addresses outside of BU….

Resolved: Partial Network Outage of Graduate Housing Locations

Wednesday, January 31st, 2024

There was a partial outage for some residential locations in East Campus/South Campus that utilize Xfinity Communities internet….

Resolved: Microsoft Teams intermittent issues

Friday, January 26th, 2024

There have been reports of various issues within Teams, including individual and team chats. This is an issue with Microsoft….