Resolved: Blackboard is returning an error for some clients trying to authenticate.

Tuesday, April 7th, 2020

Some clients were receiving intermittent errors logging on to Blackboard.

Resolved: Blackboard Learn was not playing some videos

Friday, February 21st, 2020

Videos hosted by MyMedia (Kaltura) are not playing in Blackboard. …

Resolved: Turnitin was returning an error

Tuesday, January 28th, 2020

Turnitin was returning Error 217 when someone attempted to access it in Blackboard….

Resolved: Blackboard Learn domain name certificate issues

Sunday, December 29th, 2019

There were certificate issues with some of the website addresses used to access Blackboard Learn. The main website address, learn.bu.edu was fully functional used by all as a work-around to access their online course sites….

Scheduled Outage: Blackboard Learn will be unavailable beginning at 10:00AM EST on December 26 through 12:00PM EST on December 29th

Monday, December 23rd, 2019

Blackboard Learn will be unavailable beginning at 10:00AM EST on December 26 as we migrate to a new infrastructure. The service will be back online by 12:00pm EST on December 29th. …

Resolved: Kaltura is experiencing a partial outage.

Wednesday, October 2nd, 2019

We have received reports that recordings in Zoom are not uploading to Kaltura automatically when users have specified their ID. Kaltura reports a partial outage….

Resolved: Blackboard Learn currently unavailable

Thursday, April 25th, 2019

Clients were seeing the following error message when attempting to access Blackboard Learn; Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY For reference, the Error ID is c100daa7-6405-4c64-bcce-75b8b7436f26. Full service has been restored….

Resolved: Turnitin Service Disruption

Friday, February 15th, 2019

RESOLVED: Turnitin Service Disruption…

RESOLVED: Turnitin Application in Blackboard was Unavailable

Friday, December 7th, 2018

RESOLVED: Turnitin Application in Blackboard was Unavailable…

Resolved: Blackboard Learn is unavailable

Saturday, January 20th, 2018

Blackboard Learn was unavailable….