Incident Discovery Time: 01:50pm on 08/15/2012
Time of Resolution: 02:46pm on 08/15/2012
Services Impacted: Shibboleth

Description of Impact

Shibboleth authenticated services were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The affected load balancer has been corrected and service has returned to normal.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 01:50pm on 08/15/2012

Services Impacted: Shibboleth

Description of Impact

Shibboleth authenticated services are currently unavailable.

Current Status

IS&T teams are working to resolve the issue.

Additional Information

It was originally thought that just ServiceNow was affected, but services such as BU Google Mail are also affected.

Next Update: 03:30pm

Previous Update

Incident Discovery Time: 01:50pm on 08/15/2012

Services Impacted: ServiceNow

Description of Impact

ServiceNow is currently unavailable to unauthenticated staff.

Current Status

If you are currently working in ServiceNow, you will still be able to use the application. If you have not been authenticated, you should be able to access ServiceNow by 2:15PM today.

Next Update: 02:15pm