Thursday, November 2nd, 2023
Posted in General News, Incidents
Incident Discovery Time: 08:00am on 11/02/2023
Time of Resolution: 01:30pm on 11/02/2023
Services Impacted: Student Systems
Description of Impact
25Live was unavailable. Clients attempting to access 25Live encountered a “Connection Reset” error message.
Incident Description and Resolution
The vendor has resolved the incident.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 08:00am on 11/02/2023
Services Impacted: Student Systems
Description of Impact
25Live remains unavailable. Clients attempting to access 25Live will encounter a “Connection Reset” error message.
Current Status
The vendor is actively working on the resolution; this incident is impacting all 25Live clients company-wide.
Additional Information
There are no workarounds available for this incident.
Next Update: 11:30am
Previous Update
Incident Discovery Time: 08:00am on 11/02/2023
Services Impacted: Student Systems
Description of Impact
25Live is unavailable. The vendor website is unreachable.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
The vendor website is unreachable on or off campus.
Next Update: 10:00am
