RESOLVED: My Media / Kaltura outage
Friday, January 9th, 2026
Incident Discovery Time: 10:39am on 01/09/2026 Time of Resolution: 12:54pm on 01/09/2026 Services Impacted: Teaching & Learning Technologies, Kaltura – My Media Description of Impact Faculty and staff could not access mymedia.bu.edu (receiving “site can’t be reached” error), and the Kaltura tool feature was also not functioning. Incident Description and Resolution The services have been…
RESOLVED: Application access effected by directory syncing issues
Thursday, January 8th, 2026
Incident Discovery Time: 08:44am on 01/08/2026 Time of Resolution: 01:43pm on 01/08/2026 Services Impacted: Identity & Access Management (IAM) Description of Impact Multiple systems had login issues. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a Change implemented earlier today. If you…
Resolved: Microsoft Authenticator prompts for some BU Clients
Wednesday, January 7th, 2026
Some BU clients with access to Microsoft Office 365 services were encountering an issue where instead of being prompted for Duo 2 Factor,encounter a Microsoft multifactor authentication prompt instead….