Incident Discovery Time: 04:03pm on 06/04/2025
Time of Resolution: 05:04pm on 06/04/2025

Services Impacted: Email & Calendaring

Description of Impact

Email delivery to @bu.edu addresses was delayed. During this time, messages queues were built up, with final delivery taking longer than expected. No mail was lost as a result. Internal messages from BU Office 365 accounts to other BU Office 365 accounts are not impacted.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:03pm on 06/04/2025

Services Impacted: Email & Calendaring

Description of Impact

Email delivery to @bu.edu addresses is currently delayed. Clients may notice that any messages sent externally to BU email addresses have not yet delivered. Internal messages from BU Office 365 accounts to other BU Office 365 accounts are not impacted.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Upon Resolution