Incident Discovery Time: 10:00pm on 05/01/2025 Time of Resolution: 12:12am on 05/02/2025 Services Impacted: Server Infrastructure, Job Scheduling/Redwood Jscape

Description of Impact

The Jscape servers service was down due to expired licenses. This outage was critical as it is impacted all BU services that rely on it.

Incident Description and Resolution

IS&T teams and the vendor have resolved the incident.

Additional Information

The cause of this incident was determined to be expired license. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:00pm on 05/01/2025 Services Impacted: Server Infrastructure

Description of Impact

The Jscape servers service is currently down. This outage is critical as it is impacting all BU services that rely on it.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 12:00am