Resolved: Active Directory Sync Issue Affecting Access to Some BU Services

Wednesday, July 31st, 2024

Posted in General News, Incidents

Incident Discovery Time: 09:41am on 07/31/2024 Time of Resolution: 11:43am on 07/31/2024 Services Impacted: Identity & Access Management (IAM)

Description of Impact

The AD provisioner was hung and eventually exited with an error that suggested that there was a memory error on the system.

Incident Description and Resolution

The IS&T team has resolved the incident.
  1. We rebooted the Grouper system, which led to the AD groups being populated successfully.
  2. The cause of the issue is still under investigation.

Additional Information

The root cause of the initial issue is still under investigation by IAM. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:41am on 07/31/2024 Services Impacted: Identity & Access Management (IAM)

Description of Impact

Active Directory Sync Issue Affecting Access to Some BU Services

Current Status

IS&T teams have identified the cause of the incident, and are investigating. Next Update: 12:00pm