Incident Discovery Time: 09:14am on 06/12/2024 Time of Resolution: 11:54am on 06/12/2024 Services Impacted: Infrastructure, ADFS Authentication Issues

Description of Impact

Issue: Trouble with authenticating through External ADFS, despite On-prem ADFS working fine.

Incident Description and Resolution

IS&T teams have resolved the incident. The affected server was brought back online.

Additional Information

The cause of this incident was determined to be External ADFS authentication failing; on-prem ADFS authentication working If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:50am on 06/12/2024 Services Impacted: Server Infrastructure, ADFS Authentication Issues

Description of Impact

We are aware that some users are experiencing difficulties accessing Outlook on the web and possibly other ADFS-protected sites. Users report receiving an “Incorrect user ID or password” error message, despite being able to authenticate successfully on other platforms, such as bu.edu/myidentity. Our team is investigating the issue and working to resolve it as quickly as possible.

Current Status

IS&T teams have identified the cause of the incident and are investigating the issue and working to resolve it as quickly as possible. Next Update: 01:00pm