Incident Discovery Time: 09:35am on 01/10/2023 Time of Resolution: 12:15pm on 01/10/2023 Services Impacted: Telephone Services

Description of Impact

Softphones (Webex, Jabber) were intermittently working. Clients who are part of a call center could only have 1 or 2 people who could connect, and the rest could not.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 10:24am on 01/10/2023 Services Impacted: Telephone Services

Description of Impact

Softphones (Webex, Jabber) are intermittently working. Clients who are part of a call center only have 1 or 2 people who can connect, and the rest cannot.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating and working with the vendor to resolve this. Next Update: 11:30am