Incident Discovery Time: 09:52am on 10/25/2022

Services Impacted: Websites

Description of Impact

At this time, search.bu.edu, www.bu.edu/directory, www.bu.edu/calendar, Course Feeds, wiki.bu.edu, BUniverse, CeCredential, Change Entry, and Course Search are back online.

Current Status

Restoration for remaining PHP applications is still underway by IS&T.

Next Update: 05:30pm

Previous Update

Incident Discovery Time: 09:52am on 10/25/2022
Incident Discovery Time: 09:52am on 10/25/2022
Time of Resolution: 04:31pm on 10/25/2022

Services Impacted: Websites

Description of Impact

BU Websites/Services utilizing PHP (such as BU Directory, Search, and BU Calendars) were unavailable due to an issue with Amazon Web Services.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Services Impacted: Websites

Description of Impact

BU Websites/Services that utilize PHP (such as BU Directory, Search, and BU Calendars) are currently unavailable due to an issue with Amazon Web Services.

Current Status

IS&T is continuing work to resolve this incident.

Next Update: 02:30pm

Previous Update

Incident Discovery Time: 09:52am on 10/25/2022

Services Impacted: Websites

Description of Impact

BU Websites/Services that utilize PHP (such as BU Directory, and Search) are currently unavailable due to an issue with Amazon Web Services.

Current Status

IS&T is continuing remediation efforts. As a result of the broadening client impact, the criticality of this incident was reassessed to a higher level.

Next Update: 12:45pm

Previous Update

Incident Discovery Time: 09:52am on 10/25/2022

Services Impacted: Websites

Description of Impact

The BU directory is currently unavailable. Clients attempting to access the directory will encounter either a 502 or 503 error.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Upon Resolution