Incident Discovery Time: 11:32am on 05/06/2021
Time of Resolution: 02:20pm on 05/06/2021
Services Impacted: Conferencing

Description of Impact

Zoom Cloud Recordings were intermittently unavailable for playback. Clients attempting to access recordings encountered the video playback window, with an ‘X’ in the middle, or an error message: “The media could not be loaded, either because the server or network failed or because the format is not supported”.

Incident Description and Resolution

The vendor (Zoom) has resolved the issue.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:32am on 05/06/2021

Services Impacted: Conferencing

Description of Impact

Zoom Cloud Recordings are intermittently unavailable for playback. Clients attempting to access recordings may encounter the video playback window, with an ‘X’ in the middle, or an error message: “The media could not be loaded, either because the server or network failed or because the format is not supported”.

Current Status

This issue is still under investigation by Zoom.

Next Update: Upon resolution