Incident Discovery Time: 11:21am on 03/02/2021 Time of Resolution: 12:01pm on 03/02/2021 Services Impacted: Service Management Systems

Description of Impact

ServiceNow was unavailable to a majority of those who use the ticketing system. The majority of ServiceNow functionality has been restored. As memory is increased, more functions will come back online.

Incident Description and Resolution

IS&T teams worked with the vendor to resolve the incident.

Additional Information

The cause of this incident is under investigation. You may need to log out and back into ServiceNow. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:21am on 03/02/2021 Services Impacted: Service Management Systems

Description of Impact

ServiceNow is unavailable to a majority of those who use the ticketing system.

Current Status

IS&T teams have contacted the vendor. Next Update: 12:45pm