Resolved: Graduation Application Services Unavailable

Incident Discovery Time: 03:57pm on 01/14/2021
Time of Resolution: 09:24am on 01/15/2021
Services Impacted: Student Systems

Description of Impact

Graduate Application portals were offline, impacting applicants’ abilities to apply, check application status, or submit recommendations. Impacted Graduate Applicant portals included CDS, CFA, COM, ENG, GMS, GRS, MET, QST, SAR, SDM, SED, SPH, SSW and STH. This also impacted Undergraduate transfer applications. WebAdMIT was also impacted by this outage.

Incident Description and Resolution

The vendor has resolved the outage. IS&T has confirmed that the Graduate applicant portals, Undergraduate transfer portal, and WebAdMIT are now all available.

Additional Information

If applicants have questions about their application deadlines or any other issues, they should reach out to the graduate admissions office for their intended program.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 03:57pm on 01/14/2021

Services Impacted: Student Systems

Description of Impact

Graduate Application portals are currently offline, impacting applicants’ abilities to apply, check application status, or submit recommendations. Impacted Graduate Applicant portals include CDS, CFA, COM, ENG, GMS, GRS, MET, QST, SAR, SDM, SED, SPH, SSW and STH. This also impacts Undergraduate transfer applications. Please note, WebAdMIT is also impacted by this outage.

Current Status

Graduate Application portals are now back online, as is WebAdMIT. IS&T has confirmed that Graduate applicants have successfully submitted applications this morning. Undergraduate transfer applications are still offline, with a maintenance page displayed on the portal.

Next Update: 10:00am

Previous Update

Incident Discovery Time: 03:57pm on 01/14/2021

Services Impacted: Student Systems

Description of Impact

Graduate Application portals are currently offline, impacting applicants’ abilities to apply, check application status, or submit recommendations. Impacted Graduate Applicant portals include CDS, CFA, COM, ENG, GMS, GRS, MET, QST, SAR, SDM, SED, SPH, SSW and STH. This also impacts Undergraduate transfer applications.

Please note, WebAdMIT is also impacted by this outage.

Current Status

The vendor is still experiencing issues as services remain offline. They are now projecting their next status update to IS&T will be on Friday (1/15/21) morning at 11am.

Next Update: 11:15am

Previous Update

Incident Discovery Time: 03:57pm on 01/14/2021

Services Impacted: Student Systems

Description of Impact

Graduate Application portals are currently offline, impacting applicants’ abilities to apply, check application status, or submit recommendations. Impacted Graduate Applicant portals include CFA, COM, ENG, GMS, GRS, MET, QST, SAR, SED, SSW and STH. This does not impact Undergraduate applicants for any BU colleges.

Please note, WebAdMIT is also impacted by this outage.

Current Status

The vendor is continuing to work towards the resolution of the issue.

Next Update: 09:20pm

Previous Update

Incident Discovery Time: 03:57pm on 01/14/2021

Services Impacted: Student Systems

Description of Impact

Graduate Application portals are currently offline, impacting applicants’ abilities to apply, check application status, or submit recommendations. Impacted Graduate Applicant portals include CFA, COM, ENG, GMS, GRS, MET, QST, SAR, SED, SSW and STH. This does not impact Undergraduate applicants for any BU colleges.

Current Status

The vendor (Liaison) is working to resolve the issue.

Next Update: 8:00pm