Incident Discovery Time: 06:40am on 12/09/2020 Time of Resolution: 07:57am on 12/09/2020 Services Impacted: Server Infrastructure

Description of Impact

Galaxy/UIS, and the Links and Student Systems were unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be an OSA card in the mainframe that stopped transmitting. Restarting it solved the problem. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:40am on 12/09/2020 Services Impacted: Network Services

Description of Impact

Connection to the UIS system is down.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 08:00am