Incident Discovery Time: 09:50am on 11/26/2020
Time of Resolution: 09:45am on 11/30/2020
Services Impacted: Server Infrastructure

Description of Impact

The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software was unavailable. Clients attempting to download these files from Techweb encountered the message “ERR_CONNECTION_RESET”.

Incident Description and Resolution

IS&T teams have resolved the incident. Linked software installation files across TechWeb should now work as expected.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:50pm on 11/26/2020

Services Impacted: Server Infrastructure

Description of Impact

The server responsible for providing software installation files, such as JMP, SPSS, Crowdstrike, and legacy Microsoft software is currently unavailable. Clients attempting to download these files from Techweb will encounter a message “ERR_CONNECTION_RESET”.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

If you require immediate access to any of the files described please open a ticket with the IT Help Center by emailing ithelp@bu.edu for assistance.

Next Update: Upon resolution