Incident Discovery Time: 11:08am on 09/08/2020
Time of Resolution: 11:53am on 09/08/2020
Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn was intermittently unavailable, and was either displaying an Error 503, or failing to load for clients.

Incident Description and Resolution

The vendor has implemented a fix to resolve the issue.

Additional Information

For anyone continuing to experience issues accessing Blackboard Learn, the IT Help Center recommends clearing your browser cache. Instructions on this process are available via: https://www.bu.edu/tech/support/browsers/clear-cache/

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:08am on 09/08/2020

Services Impacted: Learning Management Systems

Description of Impact

Blackboard Learn is experiencing degraded performance. Clients attempting to access Blackboard Learn are encountering an error message: 503 Service Temporarily Unavailable, or slow loading times.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. The vendor has been notified.

Additional Information

There are no current workarounds to this issue.

Next Update: 12:20pm