Incident Discovery Time: 05:00pm on 07/01/2019 Time of Resolution: 11:30am on 07/02/2019 Services Impacted: E-mail – Exchange

Description of Impact

Some external mail sent to O365 accounts was delayed.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

The cause of this incident was determined to be that O365 was throttling some mail routed through Cisco E-mail Security. If you continue to have issues, please contact the IT Help Center.

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