Resolved: Blackboard Admin Toolbox and Batch Enroll tool are unavailable
Tuesday, April 12th, 2016
Incident Discovery Time: 08:38am on 04/12/2016
Time of Resolution: 11:01am on 04/12/2016
Services Impacted: Blackboard Learn
Description of Impact
The Blackboard Admin Toolbox and Batch Enroll tool were unavailable. Instructors and IT support personnel were unable to perform course copies or batch enrollments. All other Blackboard Learn functionality were unaffected.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a stopped server process.
If you continue to have issues, please contact the IT Help Center.
Previous Update
Incident Discovery Time: 08:38am on 04/12/2016
Services Impacted: Blackboard Learn
Description of Impact
The Blackboard Admin Toolbox and Batch Enroll tool are unavailable. Instructors and IT support personnel are unable to perform course copies or batch enrollments. All other Blackboard Learn functionality is unaffected.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: Upon incident resolution.