Resolved: BUworks is currently offline

Incident Discovery Time: 06:35pm on 09/23/2015 Time of Resolution: 02:10pm on 09/24/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks services were offline due to extended hardware failures that began at 6:35 pm on Wednesday, September 23rd. Full services has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be extended hardware failures. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks remains offline due to an extended hardware failure which began shortly after 6pm last night. IS&T is currently working on restoring services.

Current Status

IS&T teams are in the process of bringing services back online. The current ETA is to have full service restoration prior to 2:00 pm today. Next Update: 02:30pm

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently unavailable.

Current Status

BUworks remains offline due to an extended hardware failure which began shortly after 6pm last night. IS&T is currently working on restoring services.

Additional Information

For further information about this service interruption, please see below. Next Update: 1:30pm

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently unavailable.

Current Status

We continue to experience an extended hardware failure which began shortly after 6pm last night that is affecting BUworks/SAP services. The components necessary to remediate this issue have just been delivered; the vendor is on-site working with our teams to install them. We are re-evaluating the estimated time to restore service and will post a new expected time for service restoration once it has been determined.

Additional Information

For further information about this service interruption, please see below. Next Update: 12:30pm

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently unavailable.

Current Status

All parts for hardware remediation are currently en route for delivery. The vendor is on-site and is ready to proceed with the installation of these components once delivered. We are re-evaluating the estimated time to restore service and will post a new expected time for service restoration once it has been determined.

Additional Information

For further information about this service interruption, please see below. Next Update: 11:00am

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently unavailable.

Current Status

Finance, human resources, and procurement services offered through BUworks/SAP are currently unavailable due to a technical issue. We are experiencing an extended hardware failure which began shortly after 6pm last night. This failure is unusual in that it has occurred despite redundancies we have built into the environment to prevent unplanned outages. The IS&T team has worked through the night to remediate the failure, with the strongest technical resources that our hardware vendor, IBM, has in the region on site. The fix is dependent on new parts for the system expected to arrive this morning. Once we have implemented the new hardware components, the IS&T Infrastructure and Application Teams will need to validate that there was no data corruption caused by the system crash yesterday. Barring any major issues with data, we currently estimate bringing the system back online around 10:30 am.

We apologize for the service interruption and will notify the community when service has been restored.

For further information about this service interruption, please see below.

Next Update: 10:00am

Previous Update

Incident Discovery Time: 06:08pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently offline.

Current Status

IS&T teams continue to work with the vendor regarding the hardware issues causing BUworks to be unavailable. Next Update: 08:00am

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is currently offline.

Current Status

IS&T Teams are actively working with the vendor about this issue. Next Update: 6:00 am

Previous Update

Incident Discovery Time: 06:35pm on 09/23/2015 Services Impacted: BUworks (SAP)

Description of Impact

BUworks is experiencing a hardware issue which has taken the service offline.

Current Status

IS&T teams have identified the cause of the incident, and are working towards a resolution. Next Update: 07:35pm