Thursday, July 30th, 2015
Incident Discovery Time: 09:05am on 07/30/2015
Time of Resolution: 02:01pm on 07/30/2015
Services Impacted: E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice and Skype
Description of Impact
E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice, OnBase and Skype were experiencing performance issues. Emails were getting through, just at a slower than normal speed. Additionally, ActiveSync on mobile devices was failing for some clients. Quest was offline for new connections. Degree Advice was offline. OnBase had lost some functionality – clients were able to log in and view things, but not add anything. Full service has been restored.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be an issue with a storage controller.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 09:05am on 07/30/2015
Services Impacted: E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice and Skype
Description of Impact
E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice, OnBase and Skype are currently experiencing performance issues. Emails are getting through, just at a slower than normal speed.
Update – ActiveSync on mobile devices is failing for some clients. Quest is offline for new connections. Degree Advice is offline. OnBase has lost some functionality. Clients may be able to log in and view things, but not add anything.
Current Status
IS&T teams have identified the cause of this incident and continue to work towards a resolution.
Next Update: 1:05 pm
Previous Update
Incident Discovery Time: 09:05am on 07/30/2015
Services Impacted: E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice and Skype
Description of Impact
E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice, OnBase and Skype are currently experiencing performance issues. Emails are getting through, just at a slower than normal speed.
Update – ActiveSync on mobile devices is failing for some clients. Quest is offline for new connections. Degree Advice is offline. OnBase has lost some functionality. Clients may be able to log in and view things, but not add anything.
Current Status
IS&T teams have identified the cause of this incident and are working towards a resolution.
Next Update: 12:05 pm
Previous Update
Incident Discovery Time: 09:05am on 07/30/2015
Services Impacted: E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice and Skype
Description of Impact
E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice, OnBase and Skype are currently experiencing performance issues. Emails are getting through, just at a slower than normal speed. Quest is offline for new connections. Degree Advice is offline. OnBase has lost some functionality. Clients may be able to log in and view things, but not add anything.
Current Status
IS&T teams have identified the cause of this incident and are working towards a resolution.
Next Update: 11:05am
Previous Update
Incident Discovery Time: 09:05am on 07/30/2015
Services Impacted: E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice and Skype
Description of Impact
E-mail – Exchange and xmail.bu.edu, Quest, Degree Advice, OnBase and Skype are currently experiencing performance issues.
Emails are getting through, just at a slower than normal speed. Quest is offline for new connections. Degree Advice is offline. OnBase has lost some functionality. Clients may be able to log in and view things, but not add anything.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 10:05am
