Wednesday, April 22nd, 2015
Incident Discovery Time: 04:35pm on 04/22/2015
Time of Resolution: 09:38pm on 04/22/2015
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 was currently unavailable.
Incident Description and Resolution
IS&T teams have resolved the incident.
Additional Information
The cause of this incident was determined to be a software issue with Echo360.
If you continue to have issues, please contact the
IT Help Center.
Previous Update
Incident Discovery Time: 04:35pm on 04/22/2015
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo360 is unavailable.
Current Status
IS&T teams continue to work with the Vendor to resolve this issue.
Additional Information
Clients currently do not have access to Echo360.
Next Update: 10:00pm
Previous Update
Incident Discovery Time: 04:35pm on 04/22/2015
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo 360 is currently unavailable.
Current Status
IS&T teams are actively working with the Vendor to resolve this issue.
Next Update: 08:30pm
Previous Update
_____
Incident Discovery Time: 04:35pm on 04/22/2015
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo 360 is currently unavailable.
Current Status
IS&T teams are actively working on this issue with the vendor.
Next Update: 07:05pm
Previous Update
_______
Incident Discovery Time: 04:35pm on 04/22/2015
Services Impacted: Echo360 – Classroom Recording Service
Description of Impact
Echo 360 is currently unavailable.
Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Additional Information
Clients will not be able to access this service.
Next Update: 05:40pm
