Incident Discovery Time: 04:35pm on 04/22/2015 Time of Resolution: 09:38pm on 04/22/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 was currently unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a software issue with Echo360. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:35pm on 04/22/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 is unavailable.

Current Status

IS&T teams continue to work with the Vendor to resolve this issue.

Additional Information

Clients currently do not have access to Echo360. Next Update: 10:00pm

Previous Update

Incident Discovery Time: 04:35pm on 04/22/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo 360 is currently unavailable.

Current Status

IS&T teams are actively working with the Vendor to resolve this issue. Next Update: 08:30pm

Previous Update

_____ Incident Discovery Time: 04:35pm on 04/22/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo 360 is currently unavailable.

Current Status

IS&T teams are actively working on this issue with the vendor. Next Update: 07:05pm

Previous Update

_______ Incident Discovery Time: 04:35pm on 04/22/2015 Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo 360 is currently unavailable.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

Clients will not be able to access this service. Next Update: 05:40pm