Resolved: Some people using Outlook are being prompted for credentials

Incident Discovery Time: 02:00pm on 03/10/2015 Time of Resolution: 02:44pm on 03/10/2015 Services Impacted: E-mail – Exchange

Description of Impact

Some clients were being prompted for credentials when accessing email via the Outlook application. Public folders were slow to load or hanging. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:00pm on 03/10/2015 Services Impacted: E-mail – Exchange

Description of Impact

Some clients are being prompted for credentials when accessing email via the Outlook application. Public folders are slow to load or hanging.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 03:00pm