Incident Discovery Time: 09:00am on 11/26/2014
Time of Resolution: 01:35pm on 11/26/2014
Services Impacted: E-mail – Exchange

Description of Impact

Some Exchange email clients were unable to search for email using Outlook Web Access (aka xmail) or were unable to search for email that resides on the server using Outlook.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be a database issue.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 09:00am on 11/26/2014

Services Impacted: E-mail – Exchange

Description of Impact

Some Exchange email clients may be unable to search for email using Outlook Web Access (aka xmail) or may be unable to search for email that resides on the server using Outlook.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: Upon incident resolution.