Incident Discovery Time: 08:00am on 10/31/2014
Time of Resolution: 11:00am on 10/31/2014
Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service was intermittently degraded or unavailable. Clients were unable to schedule recordings and had difficulty viewing existing recordings.

Incident Description and Resolution

IS&T teams have resolved the incident with vendor assistance.

Additional Information

Please note: The feature used for scheduling recordings remains unavailable while IS&T teams and the vendor are determining the root cause of this issue.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 10/31/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service is intermittently degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.

Current Status

IS&T teams are working with the vendor to identify a solution.

Next Update: 11:00am

Previous Update

Incident Discovery Time: 08:00am on 10/31/2014

Services Impacted: Echo360 – Classroom Recording Service

Description of Impact

Echo360 service may be degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing existing recordings.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 10:00am