Incident Discovery Time: 08:46am on 06/17/2014
Time of Resolution: 10:20am on 06/17/2014
Services Impacted: Other – see description

Description of Impact

Web account and Web account query services have been restored. This outage impacted clients logging in to Blackboard, and Sharelink as well as CADER.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident was determined to be hardware failure on server Software30.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:56am on 06/17/2014
Services Impacted: Other – see description

Description of Impact

Resolved: Currently clients with web accounts can’t log into Blackboard Learn and Share Link

Current Status

IS&T teams have resolved the cause of the incident. It is hardware related and are working toward resolution.
Next Update: 10:15am