Incident Discovery Time: 07:00am on 07/24/2013
Time of Resolution: 09:51am on 07/24/2013
Services Impacted: ServiceNow

Description of Impact

ServiceNow was not sending out notifications, client replies, external emails, or scheduled reports following this morning’s maintenance release.

Incident Description and Resolution

IS&T teams have resolved the incident by backing out the maintenance release.

Additional Information

Investigation is underway to see if messages sent during this incident can still be sent out.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:00am on 07/24/2013

Services Impacted: ServiceNow

Description of Impact

ServiceNow is not sending out notifications, client replies, external emails, or scheduled reports following this morning’s maintenance release.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 09:56am