Incident Discovery Time: 12:30am on 12/23/2012
Time of Resolution: 02:01am on 12/23/2012
Services Impacted: Blackboard Learn

Description of Impact

The Blackboard Learn pilot server, learn.bu.edu, was unavailable.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

Data was moved to a secondary data store and service was restored.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:30am on 12/23/2012

Services Impacted: Blackboard Learn

Description of Impact

The Blackboard Learn pilot server, learn.bu.edu, is currently unavailable.

Current Status

IS&T teams are working to move data to another location and then restart the service.

Additional Information

Please note: this is the Blackboard Learn pilot server. Courses hosted on lms.bu.edu are not affected.

Next Update: 02:42am

Previous Update

Incident Discovery Time: 12:30am on 12/23/2012

Services Impacted: Blackboard Learn

Description of Impact

The Blackboard Learn pilot server, learn.bu.edu, is currently unavailable.

Current Status

IS&T teams have identified the cause of the incident and are investigating solutions.

Additional Information

Please note: this is the Blackboard Learn pilot server. Courses hosted on lms.bu.edu are not affected.

Next Update: 01:42am