New device? See our setup instructions for mail and wireless
Sunday, December 30th, 2012
Instructions are available for Exchange (Faculty/Staff) or BU Google Apps (Students). You can also configure your device for wireless access on campus….
Resolved: Blackboard Learn pilot server learn.bu.edu unavailable
Sunday, December 23rd, 2012
IS&T teams have resolved the incident.
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Resolved: Blackboard 8 – unavailable
Sunday, December 16th, 2012
IS&T teams have resolved the incident….
Resolved: MyPrint – unavailable at Mugar Library
Saturday, December 15th, 2012
IS&T teams have resolved the incident.
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Resolved: BUworks ESS tab for Retirement Plan Enrollment is down
Friday, December 14th, 2012
IS&T teams have resolved the incident.
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Resolved: ServiceNow – degraded performance
Thursday, December 13th, 2012
The ServiceNow IT service management ticketing tool is currently experiencing degraded performance. Tickets are slow to load, save, or refresh.
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Resolved: Blackboard 8 – degraded performance
Thursday, December 13th, 2012
IS&T teams have resolved the incident with assistance from the vendor.
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Resolved: ServiceNow – degraded performance
Tuesday, December 11th, 2012
Incident Discovery Time: 11:20am on 12/11/2012 Time of Resolution: 12:53pm on 12/11/2012 Services Impacted: ServiceNow Description of Impact The ServiceNow IT service management tool was degraded and was running slowly. Clients received a message that said “Running..” and had to wait over 1 minute for a page to load. Incident Description and Resolution The vendor…
Check out Tech Times – News and Timely Tips from IS&T
Friday, December 7th, 2012
A new issue of Tech Times is now available with news from IS&T and helpful tips for the entire #BU community. Check it out at – www.bu.edu/tech/times….
Resolved – Service Impacting Incident: Safari and Outlook for Mac computers experiencing access issues
Thursday, December 6th, 2012
Access to BU online resources for Safari web browsers as well as Outlook on Mac OS X computers has been restored….