Resolved – Service Impacting Incident: Blackboard Learn is down for online students

Incident Discovery Time: 12:37pm on 11/01/2012
Time of Resolution: 01:24pm on 11/01/2012
Services Impacted: Blackboard Learn

Description of Impact

Access to Blackboard Learn for online students (https://onlinecampus.bu.edu) has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:37pm on 11/01/2012

Services Impacted: Blackboard Learn

Description of Impact

The Blackboard Learn instance used by Distance Education online students is currently down.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Next Update: 01:37pm