Incident Discovery Time: 04:35pm on 05/26/2011
Time of Resolution: 05:00pm on 05/26/2011

Services Impacted: ServiceNow

Description of Impact
Clients attempting to use ServiceNow for Change or Incident Management may have been unable to access this hosted service.

Incident Description and Resolution
The vendor resolved the incident and has restored normal service.

*** previous updates ***

Incident Discovery Time: 04:35pm on 05/26/2011

Services Impacted: ServiceNow

Description of Impact
Clients attempting to use ServiceNow for Change or Incident Management may be unable to access this hosted service.

Current Status
The service vendor has identified a system-wide incident and are working to resolve it. IS&T teams are communicating with the vendor about the incident.

Next Update: 05:50pm