Service Management-related information is now available, with a link in the TechWeb footer. Topics include a brief introduction to our work with ServiceNow and detailed information on our Change Management process. A new compilation of ITIL Learning Resources for the BU community includes links to video recordings of Third Sky’s half-day ITIL Awareness session, sponsored by IS&T and presented on 16-Feb-2011. We’ll post other timely information here soon, including progress updates on our work with ServiceNow