Desktop Backup & Restore Service Upgrade

Wednesday, October 17th, 2018

Beginning on October 28, 2018, all currently installed Crashplan clients will be upgraded to Code42 version 6.5.2.  Note that the Crashplan product has been re-branded as Code42.  The upgrade will be scheduled and pushed by the Code42 server.  No client intervention required. Please review the Code42 app version 6.0 and later System Requirements: https://support.code42.com/Administrator/6/Planning_and_installing/Code42_platform_hardware_and_software_requirements Clients…

Resolved: Duo two factor authentication unavailable for BUworks

Tuesday, October 16th, 2018

Duo two factor authentication was temporarily unavailable. Clients were seeing either a blank Duo screen or an “unknown error…” message when attempting to access BUworks. Two factor Duo authentication for Office365 as well as VPN were not affected. Full service has been restored….

RESOLVED: Network Issues at Multiple Locations

Tuesday, October 9th, 2018

RESOLVED: Network Issues at Multiple Locations…

Resolved: Network outages reported at a few locations on the Charles River Campus

Friday, October 5th, 2018

All services except for one lab within 24 Cummington Mall are functional again. Networking along with other teams are investigating this remaining room….

Join us at the Tech Fair on Wednesday, October 10 from 10-2

Thursday, September 27th, 2018

Discover and learn Grab some snacks and stroll around the fair to learn more about staying secure in a digital world. Consult with Information Services & Technology (IS&T) staff, see live presentations from cybersecurity experts, meet vendors, register your laptop with BUPD, and more. Learn how to keep your information and devices secure; this is…

BU Information Security Shredding Event: October 9-11, 2018

Thursday, September 27th, 2018

BU Information Security Presents: Free paper shredding! Securely dispose of your hard drive! Every year during the month of October, as part of National Cyber-Security Awareness Month, Boston University conducts an annual Information Security Awareness Campaign. We are happy to announce, in conjunction with the IS&T Tech Fair, that we will once again be offering 3 days…

Resolved: Guest Wireless – Problems Accessing BU Websites

Sunday, September 16th, 2018

Resolved: Guest Wireless – Problems Accessing BU Websites…

RESOLVED: Echo360 Unavailable

Friday, September 14th, 2018

RESOLVED: Echo360 Unavailable…

RESOLVED: Concur Travel & Expense – Degraded Performance

Thursday, September 13th, 2018

RESOLVED: Concur Travel & Expense – Degraded Performance…

RESOLVED: Microsoft SQL Servers Were Unavailable

Thursday, September 13th, 2018

RESOLVED: Microsoft SQL Servers Were Unavailable…