Resolved: Certificate Issues Impacting BU Websites & Services

Monday, June 1st, 2020

Certificate issues impacted some services like VPN, https:// on BU.edu websites, and BU 802.1x for certain on-campus wireless devices.

Resolved: VoIP Phones for the IT Help Center are currently unavailable

Saturday, May 30th, 2020

VoIP phones for the IT Help Center were unavailable. On-campus phone lines were not affected. Full service has been restored….

Resolved: University Cisco Phone System is down.

Sunday, May 24th, 2020

University Cisco Phone System is down.

Update Zoom by May 30th to be ready for your next meeting

Thursday, May 21st, 2020

Starting May 30th, Zoom will require all meeting participants to update their Zoom app to version 5.0 or higher. This required update is part of a series of measures which will improve Zoom’s overall security, allowing them to transition to stronger encryption. To avoid interruptions to your classes or meetings, we encourage you to upgrade to Zoom 5.0 as soon as possible. …

Zoom screen sharing settings are reverted to Host only for all users.

Tuesday, May 19th, 2020

Zoom screen sharing settings are reverted to Host only for all users.

Resolved: Some clients were unable to log into Office 365 or access their BU email via smtp.

Saturday, May 16th, 2020

Resolved: Some clients were unable to log into Office 365 or access their BU email via smtp….

Resolved: BU websites are having intermittent issues

Friday, May 15th, 2020

BU websites are having intermittent issues; the BU homepage is down….

Resolved: Office 365 clients are receiving an error when trying to log into Outlook on the web.

Wednesday, May 13th, 2020

Office 365 clients are receiving an error when trying to log into Outlook on the web.

Resolved: Some clients were reporting issues with faculty link

Monday, May 11th, 2020

Some clients reported that they were not able to log on to Faculty or Student Link. Others reported issues with the summer term website….

Resolved: Qualtrics Email Distribution is experiencing an outage

Friday, May 8th, 2020

Qualtrics Email Distribution is experiencing an outage