Incident Discovery Time: 03:00pm on 05/23/2012
Time of Resolution: 04:20pm on 05/23/2012
Services Impacted: ServiceNow
The Service Now ticketing system had temporarily experienced slowness.
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Incident Discovery Time: 12:13 pm on 05/16/2012
Incident Resolution Time: 01:27pm on 05/16/2012
Services Impacted: Other – see description
Applications and web pages using dbin were temporarily unavailable. Full access has been restored.
IS&T teams identified the cause of the incident.
Incident Discovery Time: 04:15pm on 05/11/2012
Time of Resolution: 05:05pm on 05/11/2012
Services Impacted: The Links
Access to course list through the Faculty link had been inaccessible.
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Incident Discovery Time: 09:00am on 05/09/2012
Time of Resolution: 10:32am on 05/09/2012
Services Impacted: Printing
Some clients were unable to print to departmental network printers.
IS&T teams have resolved the incident.
Clients should not need to restart their computers or reconnect to printers.
If you continue to have issues, please contact the IT Help Center.
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Incident Discovery Time: 11:50am on 05/08/2012
Time of Resolution: 01:05pm on 05/08/2012
Services Impacted: Other – see description
Power was lost at the IT Help Center location at 533 Commonwealth Ave.
Power has been restored to the area.
If you continue to have issues, please contact the IT Help Center.
Incident Discovery Time: 10:40am on 05/08/2012
Time of Resolution: 07:00am on 05/10/2012
Services Impacted: Blackboard Vista
Some clients experienced slowness when accessing Blackboard Vista.
IS&T teams have resolved the incident.
Maintenance was performed on the Blackboard Vista servers.
If you continue to have issues, please contact the IT Help Center.
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Incident Discovery Time: 07:35am on 05/03/2012
Incident Resolution Time: 09:00am on 05/04/2012
Services Impacted: Blackboard Learn
Some tools within the Blackboard Learn system were intermittently available.
IS&T teams have resolved the incident.
Incident Discovery Time: 04:45pm on 05/01/2012
Incident Resolution Time: 08:00pm on 05/01/2012
Services Impacted: Blackboard Learn
The Course List may not have displayed within the Online Campus Dashboard tab of Blackboard Learn for some students and faculty.
If the Course List wasn’t visible, students and faculty could still access their courses by clicking the My Places link at the top of the browser window.
IS&T teams have resolved the issue.
Incident Discovery Time: 10:10am on 05/01/2012
Time of Resolution: 02:02pm on 05/01/2012
Services Impacted: Blackboard Learn
Access to Blackboard Learn was intermittent and then temporarily down. Access has been restored.
IS&T teams have resolved the incident.
If you continue to have issues, please contact the IT Help Center.
Incident Discovery Time: 09:30am on 05/01/2012
Time of Resolution: 10:00am on 05/01/2012
Services Impacted: E-mail – Exchange
Some clients were unable to connect to Exchange public folders using Outlook.
IS&T teams have resolved the incident.
One of two server nodes was unavailable. IS&T teams restored service to the affected node.
If you continue to have issues, please contact the IT Help Center.
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