Resolved: Service Impacting Incident – Multiple Services

Wednesday, July 27th, 2016

Service Impacting Incident – Multiple Services…

Resolved: The Axis TV / Visix server is currently inaccessible.

Tuesday, July 26th, 2016

The Axis TV / Visix server was inaccessible. The only content displayed on the various screens was existing content. New content couldn’t be added and current content couldn’t be changed. Full service has been restored….

Resolved: Some clients are unable to download reports from BUworks

Thursday, July 14th, 2016

Please read this article for a workaround to the issue. …

RESOLVED: SafeConnect for the Guest Wireless network is slow and can be unresponsive

Sunday, July 10th, 2016

Incident Discovery Time: 07:00pm on 07/10/2016 Time of Resolution: 09:00am on 07/11/2016 Services Impacted: Wireless Network Description of Impact SafeConnect for the Guest Wireless network was slow and unresponsive. Incident Description and Resolution IS&T teams and the vendor have resolved the incident. Additional Information The cause of this incident was determined to be a communication…

Resolved: Concur Travel & Expense Reporting – Service Degraded

Friday, July 8th, 2016

The vendor reported performance issues with Concur Travel and Expense with their imaging system. Images are either slow loading or failing to load….

RESOLVED: Some BU Web sites were inaccessible.

Tuesday, July 5th, 2016

RESOLVED: Some BU Web sites were inaccessible….

RESOLVED: Google Calendar – Intermittent Service Issues

Thursday, June 30th, 2016

RESOLVED: Google Calendar – Intermittent Service Issues…

Resolved – Echo360 services, both admin console and video playback are degraded.

Wednesday, June 29th, 2016

Full service has been restored….

Resolved: BUTV service may be unavailable in some residences on South Campus

Tuesday, June 28th, 2016

The vendor has completed planned maintenance….

RESOLVED: buacademy.org was Not Available from the Campus Network

Wednesday, June 1st, 2016

RESOLVED: buacademy.org was Not Available from the Campus Network…