Resolved: Research Computing Shared Computing Cluster (SCC) is unavailable due to a power event affecting the entire MGHPCC building.

Monday, July 9th, 2018

Research Computing Shared Computing Cluster (SCC) was unavailable due to a power event affecting the entire MGHPCC building. Full service has been restored….

Resolved: Cisco phone system is not allowing agents to log into Finesse. No one that uses Finesse can log into phones.

Friday, July 6th, 2018

Cisco phone system was not allowing agents to log into Finesse. No agents that use Finesse could log into phones. Full service has been restored.

Resolved: Cisco phone system is not allowing new logins

Friday, June 29th, 2018

The Cisco phone system was not allowing new logins. If a client was already logged in, basic phone services like taking and receiving calls were working. Full service has been restored….

Resolved: Concur Travel Services is currently unavailable

Monday, June 25th, 2018

Concur Travel Services were unavailable. Full service has been restored….

RESOLVED: OnBase: License Unavailable Error Messages

Wednesday, June 20th, 2018

RESOLVED: OnBase: License Unavailable Error Messages…

RESOLVED: Guest Wireless Unavailable

Tuesday, June 19th, 2018

RESOLVED: Guest Wireless Unavailable…

Resolved: Clients on the Fenway Campus cannot access Office365

Wednesday, June 6th, 2018

Some clients on the Wheelock campus were unable to access Office365. Full service has been restored….

Resolved: Guest wireless is currently unavailable on the 9th floor of the Photonics Center.

Thursday, May 31st, 2018

Resolved: Guest wireless is currently unavailable on the 9th floor of the Photonics Center.

Resolved: Concur travel service is currently unavailable

Tuesday, May 29th, 2018

Concur Travel Services (accessed through BUworks) was unavailable. Full service has been restored….

RESOLVED: BU Websites were unavailable

Thursday, May 24th, 2018

RESOLVED: BU Websites were unavailable…